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Claims Supervisor

2 months ago


New Orleans, Louisiana, United States Safepoint MGA, LLC Full time
Job Summary

Safepoint MGA, LLC is seeking a highly experienced Claims Supervisor to lead our team of Claims Examiners and Claims Service Representatives. As a Claims Supervisor, you will be responsible for managing a team of professionals handling complex claims, ensuring prompt, effective, and courteous handling of all claims to policyholders and claimants.

Key Responsibilities
  • Team Leadership: Supervise and provide guidance to Claims Examiners and Claims Service Representatives in claim handling, performance, compliance, strategy, and settlement authority.
  • Claim Handling: Evaluate property claims and provide guidance and settlement authority to property claims adjusters.
  • Operational Management: Conduct Open and Closed File Reviews to evaluate and document overall operational value.
  • Loss Management: Effectively manage loss, loss adjustment expense, and loss reserve for property claims.
  • Complex Claim Resolution: Recognize complex claims and develop appropriate claims strategy and settlement solutions.
  • Policy Interpretation: Research, review, and interpret policy language and state laws as necessary.
  • Special Case Management: Manage and resolve special cases/problem claims, evaluating claims and addressing policy coverage issues in excess of staff authority.
  • Departmental Support: Assist in establishing policy and procedure for the department, developing strategic goals and objectives, and providing direction, support, and leadership.
  • Communication: Communicate effectively with agents, policyholders, Claims Unit personnel, Underwriting, Human Resources, Finance/Accounting, and Chief Claims Officer.
Requirements
  • Florida All Lines Adjuster License (620 License) required.
  • Education: Bachelor's Degree in a related field or a combination of education and significant directly related experience.
  • Experience: At least 5-7 years of experience processing Homeowners claims, 2 years managing a Claims Team.
  • Skills: Proficiency with Microsoft Office products, excellent communication skills, detail-oriented, and exceptionally organized.