Phlebotomy Training Coordinator

4 days ago


Concord, Massachusetts, United States Emerson Hospital Full time
Job Summary:

The Phlebotomy Training Coordinator will report to the Client Service Manager and be responsible for training new phlebotomists in laboratory protocol and procedure. This role will assist in maintaining the training manual and communicating changes to all phlebotomists.

Key Responsibilities:
  • Work with Phlebotomy Trainers, CP Coordinator, Client Service Manager, LIS Manager, and other Laboratory Supervisors to ensure successful training of new phlebotomists.
  • Develop individual training schedules and coordinate with experienced phlebotomists to provide training in outpatient areas, on the floors, and in the Emergency Department.
  • Coordinate with department supervisors and LIS manager to schedule training in Blood Bank, laboratory computer operations, and laboratory rotation.
  • Develop and maintain a training syllabus and ensure all training reports and checklists are filed in the appropriate phlebotomist folders.
  • Monitor training techniques and progress, meet with phlebotomist trainers/trainees weekly, and assure new phlebotomists are competent in all fields.
  • Document re-training or inconsistent performance, determine readiness of phlebotomists for progressive rotation, and conduct question/answer sessions to troubleshoot or resolve concerns.
  • Communicate progress and performance concerns to the Client Service Manager and report on trainer/trainee success with laboratory protocols.
  • Assess all aspects of phlebotomist's professional conduct, coordinate training in use of new phlebotomy products, and develop and post a training schedule for internal laboratory staff.
  • Coordinate training schedule for external sites through the Client Service Manager, create sign-off lists to document completed training, and complete other training functions and orientations.
  • Coordinate phlebotomy training/rotation for all new laboratory employees within 6 months of hire, including nurses hired phlebotomy interns, and train phlebotomists to assume a training role.
  • Maintain a working knowledge of the Laboratory and laboratory issues, stay current in the field of Laboratory Medicine, and remain knowledgeable and proficient in use of computer systems.
  • Attend department meetings, read policy and procedure manuals, review lab mail and meeting minutes, attend laboratory in-services, and explore continuing education opportunities.
  • Organize daily phlebotomy operational needs in conjunction with the Client Service Manager and Central Processing Coordinator, organize workflow, establish priorities of inpatient, outpatient, and ED, and coordinate daily phlebotomy assignments.
  • Identify and analyze service problems and adjust current staff to remedy the problem, keep the Client Service Manager informed of daily operational issues, and provide input into annual performance reviews of phlebotomy staff.
  • Identify opportunities for improvement relating to the delivery of phlebotomy services and patient care issues and work with the Client Service Manager to implement change.
Requirements:
  • High School diploma or equivalent required.
  • Graduate of a Phlebotomy Training Course preferred.
  • Two or more years of phlebotomy experience.
  • Previous training or teaching experience preferred.
  • Phlebotomy certification preferred.
  • Effective teaching/instruction skills.
  • Excellent customer service skills.
  • Ability to read, write, and communicate in English.
  • Computer skills required (Word, Excel, PowerPoint, Outlook).
  • Ability to maintain confidential information.


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