Heavy Equipment Support Specialist

4 weeks ago


Virginia Beach, Virginia, United States PeopleShare Inc Full time

At PeopleShare Inc, we are seeking a skilled Heavy Equipment Support Specialist to join our team. In this role, you will provide technical support for customers who call in with service needs. Your expertise in heavy equipment maintenance and troubleshooting will be essential in resolving issues and providing solutions to our customers.

Key Responsibilities:
  • Manage inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research issues, and provide solutions and/or alternatives
  • Troubleshoot hydraulic and electrical circuits and systems
  • Program control boxes (ECU's - electronic control units, etc.)
  • Seize opportunities to upsell products, provide Spare Parts Numbers and Prices
  • Provide Warranty assistance
  • Run reports in ERP system RMA and parts shipping delays, etc.
Requirements:
  • Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams
  • Technical knowledge (electrical, mechanical, hydraulic, electronic)
  • Computer skills - ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors
  • Familiarity with CRM systems and practices
  • Technical degree in equipment support (maintenance on trucks or heavy construction equipment)
  • Minimum 3 years of construction equipment experience (Hydraulics, Electrical schematics)


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