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Customer Experience Representative
2 months ago
**Job Summary**
The Store Customer Experience Coordinator provides exceptional customer service in both teller transactions and platform customer service, while selling and referring TD Bank products to new and existing customers.
**Key Responsibilities**
- Provides legendary customer service in teller transactions and platform customer service
- Sells and refers TD Bank products to new and existing customers
- Recommends appropriate products and services related to spending and saving
- Completes teller transactions and services customers with non-complex platform needs
- Opens new deposit accounts
- Consistently executes behaviors to deliver a legendary customer experience
- Conducts needs-based conversations and offers financial solutions to meet customer needs
- Makes quality referrals to appropriate partners
- Responsible for meeting individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Provides exceptional customer service by meeting all customer demands
- Generally resolves problems independently, escalating more difficult issues to management
**Requirements**
- High school diploma or GED
- 1+ years related experience required
- Superior customer service skills
- Teller experience (preferred)
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License (preferred)