Customer Service Representative

2 weeks ago

Camden, New Jersey, United States SP+ Full time
Job Description

At SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you'll play a crucial role in ensuring our customers have a seamless parking experience. Your expertise will facilitate the expedient flow of traffic through our facilities, making every interaction a moment that matters.

Responsibilities
  • Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility
  • Assist customers in making payment to fully automated revenue control equipment
  • Go above and beyond to deliver an exceptional client and customer experience
  • Assist in the management of the day-to-day activities of the assigned location
  • Monitor parkers in pay-in lanes
  • Make every customer interaction a moment that matters through friendly and professional conduct
  • Willing to assist customers that have forgotten where they parked their vehicle
  • Perform other necessary functions as assigned
  • Conduct garage and facility audits as required by management
  • Count 'bank' of revenue (if required) at beginning of shift to ensure starting total is correct
  • Make change (if required) for customers before transactions
  • Quote rates for parking services
  • Give directions to city locations and assist customers, ensuring they get where they are going quickly and easily
  • Resolve customer complaints independently or with the aid of a supervisor
  • Answer telephone in a prompt and courteous manner (if required)
  • Maintain cleanliness of facility and pick up trash in the surrounding area
  • Present themselves professionally (neat appearance and in uniform) at all times while at work
  • Arrive to work on time for scheduled shifts
  • Complete any other duties that may be assigned by the supervisor

Qualifications
  • High School Diploma or an equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work 2nd shift, 3rd shift, and/or weekends may be required

Work Environment
  • The noise level in the work environment is usually moderate to loud
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high
  • The work environment is subject to all weather conditions, including precipitation and wind
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high

Physical Demands
  • Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms
  • Specific vision abilities required by this job include close vision

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