Customer Experience Ambassador
2 weeks ago
At Subaru, we're more than just a car company. We're a force for good in the communities we serve. Our mission is to make a positive impact through actions, not just donations. We believe in being a leader in the automotive industry while being a responsible corporate citizen.
Job DescriptionWe're seeking a talented Customer Advocacy Manager to join our team. As a key member of our organization, you'll be responsible for building and maintaining strong relationships with our customers, understanding their needs, and providing exceptional service. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you
Key Responsibilities:
- Develop and implement customer advocacy strategies to drive customer loyalty and retention
- Build and maintain strong relationships with customers through regular communication and feedback
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify and address customer pain points to improve overall satisfaction
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Requirements:
- Proven experience in customer advocacy or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We're Looking For:
- A passionate and customer-focused individual who is driven to make a positive impact
- Someone who is a strong communicator and team player
- Able to think critically and solve problems effectively
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