Customer Service Representative
2 weeks ago
At SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a seamless parking experience.
Responsibilities:- Assist customers in making payment to fully automated revenue control equipment
- Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility
- Go above and beyond to deliver an exceptional client and customer experience
- Assist in the management of the day-to-day activities of the assigned location
- Monitor parkers in pay-in lanes
- Make every customer interaction a moment that matters through friendly and professional conduct
- Resolve customer complaints independently or with the aid of a supervisor
- Answer telephone in a prompt and courteous manner
- Maintain cleanliness of facility and picks up trash in the surrounding area
- Presents themselves professionally at all times while at work
- High School Diploma or an equivalent combination of experience and education
- Experience with automated parking access control hardware and software or a high aptitude for technology
- Ability to read, write and interpret the English language
- Ability to effectively present information in one-on-one and small group situations
- Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
The exposure level in the work environment to vehicle emissions is moderate to high.
The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
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