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Senior Salesforce Business Systems Analyst

2 months ago

Atlanta, Georgia, United States CAI Full time
Job Summary

We are seeking a highly skilled Senior IT Business Systems Analyst to join our dynamic team at CAI. As a key member of our team, you will play a critical role in supporting Salesforce, particularly in Marketing and Sales processes.

Key Responsibilities
  • Identify and document business needs and requirements through interviews, workshops, and research
  • Develop and maintain functional specifications and ensure alignment with business objectives
  • Facilitate communication between stakeholders and technical teams to ensure clear understanding and successful implementation of solutions
  • Analyze and improve existing processes to enhance efficiency and effectiveness
  • Evaluate and recommend technological solutions that align with business goals and improve overall performance
  • Collaborate with Marketing and Sales teams to understand their processes, challenges, and objectives
  • Analyze business requirements and translate them into technical specifications for Salesforce solutions
  • Design and document workflows, process improvements, and system enhancements to support Marketing and Sales functions
  • Implement and configure Salesforce CPQ solutions, including product catalogs, pricing rules, and quoting processes
  • Optimize CPQ workflows to streamline sales operations and improve quote accuracy
  • Provide training and support to users on CPQ functionalities and best practices
  • Lead and manage Salesforce-related projects, including system upgrades, new feature implementations, and integrations
  • Coordinate with cross-functional teams, vendors, and stakeholders to ensure successful project delivery
  • Monitor project progress, manage timelines, and address any issues or risks
  • Develop and maintain Salesforce reports and dashboards to provide insights into Marketing and Sales performance
  • Analyze data to identify trends, opportunities, and areas for improvement
  • Ensure data integrity and accuracy within the Salesforce system
  • Create and maintain comprehensive documentation for Salesforce configurations, processes, and procedures
  • Conduct training sessions and develop user guides to support Salesforce adoption and usage
Requirements
  • Minimum of 5 years of experience as a Business Systems Analyst, with a focus on Salesforce
  • Proven experience working with Marketing and Sales teams to support and enhance Salesforce solutions
  • Strong expertise in Salesforce CPQ, including configuration, implementation, and support
  • In-depth knowledge of Salesforce CRM and CPQ functionalities
  • Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions
  • Strong project management skills, with experience leading and managing Salesforce projects
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
  • Bachelor's degree in Information Technology, Business Administration, or a related field
Preferred Qualifications
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce CPQ Specialist) are highly desirable
  • Experience with other Salesforce clouds (e.g., Service Cloud, Marketing Cloud) is a plus