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Salesforce Business Analyst

1 month ago


Atlanta, Georgia, United States Truehold Full time
Overview of Role:

Truehold is seeking a highly skilled Salesforce Business Analyst to play a pivotal role in scaling our real estate asset management platform. As a key member of our product team, you will work closely with technology and operations teams to drive workflow automation and process improvements.

Key Responsibilities:
  • Analyze and map business processes across the organization to identify areas for improvement.
  • Partner with management to develop clear and actionable workflows, and translate those learnings into practice by designing, testing, and implementing Salesforce features and functionalities.
  • Lead the integration efforts for our core platform and tools, including industry-leading real estate tools and software.
  • Develop and maintain documentation on Salesforce processes, systems configurations, and related training materials.
  • Work with ops managers to drive adoption of new processes and technology.
Requirements:
  • Bachelor's degree in Information Systems, Business Administration, or a related field.
  • 3+ years of experience in a role implementing workflow and automation solutions, with a deep understanding of Salesforce architecture and data models.
  • Passion for creating automation and operational efficiency.
  • Naturally curious and a proven collaborator.
  • Proven experience in designing and implementing Salesforce solutions that enhance business processes.
  • Experience with API integrations and understanding of other enterprise software platforms.
  • Strong analytical skills with the ability to query data, and create sophisticated reports and dashboards.
  • Ability to debug and articulate human and system-related errors.
  • Knowledge of residential real estate operations and the Single Family Rental asset class is highly beneficial.