Customer Service Specialist

2 weeks ago


St Petersburg, United States L Oreal USA Full time
Company Overview:

SalonCentric, a subsidiary of L'Oréal S.A., is the leading distributor of professional salon products across the United States. With a presence in 48 states and over 550 business partners, we are dedicated to supporting salon professionals in their growth and success.


Our Mission:

At SalonCentric, we are committed to empowering beauty professionals by providing them with the resources they need to thrive. Our focus is on delivering exceptional service and support, ensuring that every interaction adds value to our clients' experiences.


Position Summary:

We are seeking Customer Experience Representatives to enhance our Customer Experience Team. This role involves providing top-notch service to a diverse clientele, including beauty professionals, salons, and individual stylists. You will utilize a range of L'Oreal Professional Product brands to deliver an outstanding customer experience.


Key Responsibilities:
  • Engage directly with customers to assist with order processing, issue resolution, and information management in accordance with established procedures.
  • Utilize strong customer service skills to deliver timely and accurate value-added services, creating meaningful interactions for our clients.

Required Skills:
  • Ability to manage a high volume of inquiries and complex issues with professionalism and tact.
  • Exceptional communication skills, both verbal and written, with a focus on empathy and understanding.
  • Strong judgment and decision-making capabilities within departmental guidelines.
  • Proficiency in multitasking while maintaining a keen attention to detail.
  • Demonstrated enthusiasm for all assigned responsibilities.
  • Experience with Mosaic, Salesforce, SAP, and AWS is preferred.
  • Fluency in English is required; Spanish language skills are a plus.
  • Prior experience in a call center environment is advantageous.
  • A high school diploma or equivalent is necessary.
  • Strong computer skills, including proficiency in Microsoft Office and data entry.
  • Willingness to work overtime as needed.

Benefits:
  • Competitive salary and compensation packages.
  • Opportunities for professional growth and advancement.
  • Comprehensive medical, dental, and vision insurance.
  • Short-term and long-term disability coverage.
  • Generous parental leave policies.
  • 401(k) plan with company matching.
  • Employee discounts and assistance programs.
  • Paid time off, including holidays and vacation days.
  • Flexible work arrangements, including a hybrid work model.

At SalonCentric, we value diversity and inclusivity in our workplace. We encourage individuals from all backgrounds to apply, even if their experience does not perfectly match the qualifications outlined in this description.



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