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Real Estate Customer Service Representative

3 months ago

St Petersburg, United States Harmony Holdings Group Full time

At Harmony Holdings Group in St. Petersburg, FL, we are seeking a Real Estate Customer Service Representative to join our team. Our company prides itself on creating a harmonious environment where employees feel valued and supported. As part of our team, you will play a crucial role in providing exceptional customer service to our clients in the real estate industry. Your dedication will not go unnoticed, as we offer a competitive salary of $40,000 plus lucrative bonus opportunities. Join us in our mission to foster positive relationships with our clients and be part of a dynamic team that values integrity and professionalism. • Must be available Mon-Fri 8:00-5:00 pm in the office • Should live within 30 minutes of our office at 710 1st Ave SW, Largo, FL 33770 What We Provide • Complete training for the position • Opportunity to learn about Real Estate and Lead-Management • Opportunity to advance within the company • Professional, Fun, and Family-like office environment • Rewarding career helping home-sellers while making a good income Responsibilities: • Daily Cold Calls: Daily outreach using a provided phone list to gather information and assess information regarding selling homes in probate. • Answer Incoming Calls: Handle incoming calls from prospective clients. • Use Scripts: Utilize prepared scripts to provide information about the services and options we provide. • Understand Client Needs: Ask relevant questions to qualify and understand the client's needs. • Record Information: Accurately record client details in our CRM. • Encourage Clients: Persuade customers to set up a call/meeting with our acquisition specialists. • Handle Complaints: Address complaints or doubts to safeguard the company’s reputation. • Meet Call to Conversion Quotas: Go the extra mile to meet goals that result in future sales. • Administrative Support: General admin support for other office duties as needed. Qualifications: • Experience: Proven experience as a cold caller in a similar sales/customer service role. • Sales Quotas: Demonstrated success in meeting sales quotas, preferably over the phone. • Computer Skills: Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems. • Communication: Excellent communication and listening skills with the ability to express empathy and care. • Attributes: Patience and Persistence, Empathy, Results-oriented mindset, Exceptional Listening skills, and the ability to handle and recover from customer rejection. Compensation: $40,000 yearly + bonuses • Daily Cold Calls: Daily outreach using a provided phone list to gather information and assess information regarding selling homes in probate. • Answer Incoming Calls: Handle incoming calls from prospective clients. • Use Scripts: Utilize prepared scripts to provide information about the services and options we provide. • Understand Client Needs: Ask relevant questions to qualify and understand the client's needs. • Record Information: Accurately record client details in our CRM. • Encourage Clients: Persuade customers to set up a call/meeting with our acquisition specialists. • Handle Complaints: Address complaints or doubts to safeguard the company’s reputation. • Meet Call to Conversion Quotas: Go the extra mile to meet goals that result in future sales. • Administrative Support: General admin support for other office duties as needed. #J-18808-Ljbffr