Senior Solutions Consultant

3 weeks ago


San Francisco, California, United States Zendesk, Inc. Full time

At Zendesk, we're looking for a skilled Senior Solutions Consultant to drive customer happiness by proactively managing and delivering technical information to our customers.

Key Responsibilities
  • Develop and maintain strong technical relationships with prospects to drive sales and customer satisfaction.
  • Work closely with Sales, Marketing, and Product Managers to provide technical expertise and support.
  • Scope, manage, and execute customer pilots and proofs of concept to demonstrate software solutions.
  • Map RFI/RFP requirements to software solutions and provide technical information to customers.
Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Outstanding problem-solving skills and ability to meet business requirements with technical solutions.

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love. We advocate for digital-first customer experiences and stick to it in our workplace.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.



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