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IT Support Specialist

4 weeks ago

Altamonte Springs, Florida, United States Merge IT LLC Full time
Job Title: IT Support Technician

We are seeking a skilled IT Support Technician to join our team at Merge IT LLC. As a key member of our team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.

Main Responsibilities:
  • Provide technical support to clients via phone, email, or remote desktop
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and report on work completed to ensure compliance with company procedures
  • Escalate issues to senior technicians or management as needed
  • Provide excellent customer service to internal and external clients
Requirements:
  • Proven experience in IT desktop service environment
  • Ability to follow instructions and procedures
  • Excellent communication and interpersonal skills
  • Basic literacy and numeracy skills
  • Awareness of health and safety at work
Why Choose Merge IT LLC?

We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Merge IT LLC is an equal opportunity employer. We are committed to providing a safe and healthy work environment for all employees.