IT Support Specialist
4 weeks ago
We are seeking a skilled IT Support Specialist to join our team at Merge IT LLC. The ideal candidate will have experience in IT Desktop Service environments and be able to follow instructions and procedures.
Main Responsibilities:
- Perform a range of technical work activities to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met.
- Provide customer service to internal and external customers.
The Ideal Candidate:
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions, and applications in line with IT industry standards.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy, and numeracy skills.
- Demonstrates awareness of health and safety at work.
Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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