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Healthcare Business Coordinator

2 months ago

Bridgeport, Connecticut, United States Yale New Haven Health Full time

Position Overview:

At Yale New Haven Health, we believe that every team member plays a crucial role in fulfilling our Vision and supporting our Mission. Our core Values—integrity, patient-centered care, respect, accountability, and compassion—are essential in guiding our daily actions as professionals.

As a leading healthcare provider, we are dedicated to delivering exceptional medical services that are tailored to meet the unique needs of each patient. Our commitment to achieving excellence as a Patient-Centered Medical Home ensures that our patients are at the forefront of their care journey. Every employee contributes to this collaborative approach, enhancing access to continuous and comprehensive care while striving for quality improvement in patient services.

The Business Associate collaborates with the patient care team to achieve optimal outcomes in key areas such as Service Excellence, teamwork, technical proficiency, and effective problem-solving. Additional responsibilities may be assigned by the department or Manager to maintain safe and efficient operations. Our commitment to Patient and Family-Centered Care (PFCC) is reflected in our adherence to the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This role emphasizes the importance of creating a positive first impression through outstanding customer service skills for all stakeholders, including patients, families, healthcare providers, and support staff. We uphold the customer service pledge of, "Is there anything else I can do for you?" and strive to foster a positive workplace environment.

Key Responsibilities:

  • 1. Service Excellence: Ensure a positive first impression by providing exemplary customer service to all groups, including patients, families, and staff. Adhere to the customer service excellence pledge.
    • 1.1 Interact with patients and their families in a courteous and professional manner at all times.
  • 2. Collaboration and Teamwork: Facilitate timely and effective communication among team members, ensuring that all interactions are sensitive to the diverse needs of our patient population.
    • 2.1 Demonstrate awareness of the varying communication styles and needs of our culturally diverse patients and families.
  • 3. Technical Expertise: Maintain proficiency in all relevant computer applications and telecommunication systems. Ensure confidentiality of all medical records in compliance with HIPAA regulations.
    • 3.1 Manage and maintain patient medical records and documentation with strict confidentiality.
  • 4. Positive Impact on Practice/Problem Solving: Foster a responsible and positive work environment by recommending practical solutions to challenges.
    • 4.1 Ensure that the work environment is compliant with regulatory standards and conducive to patient comfort.
Qualifications:

Education: High school diploma or equivalent; secretarial coursework preferred.

Experience: Minimum of 6 months of relevant work experience, preferably in a healthcare setting.

Licensure: Not applicable.

Special Skills: Strong communication, interpersonal, and organizational skills; ability to multitask and manage time effectively. Proficient in reading and following written and oral instructions. Competency in computer skills and keyboarding is essential. Ability to adapt to a fast-paced and dynamic environment while maintaining composure in stressful situations. Demonstrate a caring and positive attitude towards patients and families.

Physical Demand: Ability to lift a minimum of 40 pounds. Role involves prolonged sitting, standing, and walking as required.

Additional Information:
Work hours include days with rotating weekends and holidays.