Open Enrollment Customer Service Specialist

1 week ago

Dallas, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is seeking skilled Call Center Professionals for a leading Fortune 500 organization specializing in comprehensive business insurance and employee benefits solutions.

Position Title: Open Enrollment Call Center Representative

Work Schedule: Monday to Friday, flexible hours between 8 AM and 6 PM

Compensation: $20 per hour for English speakers; $22 per hour for bilingual Spanish speakers

Key Responsibilities:

  • Manage incoming calls and emails from clients requiring assistance with benefits-related inquiries.
  • Collect and document detailed information regarding claims and service concerns in the client portal.
  • Collaborate with internal teams to ensure timely and accurate resolution of client requests.
  • Follow up with insurance providers to assist clients with claim-related issues.
  • Participate in virtual meetings throughout the workday, maintaining a professional appearance at all times.

Qualifications:

  • A minimum of 2 years of recent experience in a call center environment, preferably in benefits service.
  • A college degree is preferred.
  • Exceptional customer service skills are essential.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Proficiency in MS Word, Excel, and Outlook is required.
  • Bilingual in Spanish and English is advantageous.

Application Process:

  • Skills assessment will be conducted.
  • Drug testing and background checks are part of the hiring process.

How to Apply:

To express your interest in this position, please follow the application instructions provided on our website.

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