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Front Desk Associate

2 months ago

New Buffalo, Michigan, United States Holiday Inn Express & Suites Full time
{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a Front Desk Associate to join our team at Holiday Inn Express & Suites. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Responsibilities:

* Greet guests promptly and professionally, using a clear and friendly tone
* Verify and process guest payments, handle cash and credit transactions, and balance the house bank
* Complete registration process, inputting and retrieving information from the computer system
* Promote hotel amenities and services, and make recommendations to guests
* Answer phone calls, respond to guest inquiries, and resolve issues in a timely and professional manner
* Maintain a clean and organized front desk area, and ensure all necessary supplies are available

Requirements:

* High school diploma or equivalent required
* Previous customer service experience preferred
* Ability to work a variety of shifts, including evenings, weekends, and holidays
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and multitask effectively

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity"}