Field Technician

1 month ago

Sioux Falls, South Dakota, United States Cable ONE Full time

About the Role

Cable One is seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for installing and maintaining customer service drops or outlets in residential and business properties.

Key Responsibilities

  • Install and maintain customer service drops or outlets in residential and business properties.
  • Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
  • Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
  • Suggest upgrades of existing services and educate customers on their new/existing equipment.
  • Take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.

Qualifications

  • A good driving record and a valid driver's license in the state you are applying.
  • Flexibility to go beyond for our customers by working overtime and on-call as needed.
  • Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
  • Demonstrated at least 3 months of customer service or related experience and/or training.
  • High school diploma or GED.
  • Regular and predictable attendance is required.

Benefits

Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates, including:

  • Medical, dental, and vision plans – start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).
  • Group Legal plan with Identity Theft Protection.
  • Total comp of base plus bonus up to $19 an hour Relocation assistance is available for the right candidate.

Additional Perks

  • Tuition reimbursement (up to $5,250 on 1st year).
  • Free cable and internet services to associates who live in a serviceable area.
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs.
  • Advancement opportunities.
  • Collaborative work environment.

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