Field Technician

2 months ago


Sioux Falls, South Dakota, United States Cable ONE Full time

About the Role

Cable ONE is seeking a highly skilled and motivated Field Technician to join our team. As a Field Technician, you will be responsible for installing and maintaining our cable and internet services for residential and business customers.

Key Responsibilities

  • Install and maintain cable and internet services for customers
  • Use electronic test equipment and online diagnostic tools to troubleshoot and repair reception performance issues
  • Ensure proper upstream and downstream signal levels at each termination on the customer's premises
  • Provide excellent customer service and educate customers on their new/existing equipment
  • Take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value

Requirements

  • A good driving record and a valid driver's license in the state you are applying
  • Flexibility to work overtime and on-call as needed
  • Problem-solving skills and ability to listen to customers and present solutions in a positive manner
  • Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions
  • Demonstrated at least 3 months of customer service or related experience and/or training
  • High school diploma or GED
  • Regular and predictable attendance

Benefits

  • Medical, dental, and vision plans
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
  • Total comp of base plus bonus up to $19 an hour
  • Relocation assistance is available for the right candidate

Additional Perks

  • Tuition reimbursement (up to $5,250 on 1st year)
  • Free cable and internet services to associates who live in a serviceable area
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment


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