Field Service Technician

4 weeks ago

Sioux Falls, South Dakota, United States DivIHN Integration Inc Full time
Job Title: Field Service Technician

We are seeking a skilled Field Service Technician to join our team at DivIHN Integration Inc. As a key member of our Technical Services division, you will be responsible for providing exceptional service to our clients, ensuring their devices are working correctly, and delivering top-notch service at all times.

Key Responsibilities:
  • Provide outstanding service to clients, ensuring their devices are working correctly and delivering top-notch service at all times.
  • Use electro-mechanical skills to repair devices, with training provided by certified instructors and online resources.
  • Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Requirements:
  • Electro-mechanical experience, including the ability to use a multi-meter to troubleshoot electrical circuits and read electrical schematics.
  • Superior time management skills and reliability, with a strong commitment to meeting deadlines.
  • Valid driver's license, appropriate insurance coverage, and a clean driving history.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.
What We Offer:
  • A comprehensive understanding of our company and customer service culture.
  • Clear expectations for call load, territory alignment, and client satisfaction.
  • Thorough knowledge base of equipment and inventory needs to support your territory.
  • Opportunities for professional growth and development.

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