Senior Policy Manager, Trust and Safety
1 week ago
We are seeking a highly skilled and motivated Senior Policy Manager, Trust and Safety to join our team at Match Group. As a key member of our Trust and Safety team, you will be responsible for designing and implementing policies that ensure user safety and authenticity across our online dating and live app brands.
Key Responsibilities- Develop comprehensive trust and safety policies that align with industry standards, legal requirements, and the unique needs of Match Group apps.
- Guide Match Group's policy strategy, including helping define the standards and expectations that policies across Match Group's brands are expected to meet.
- Develop policy and knowledge management frameworks to scale Match Group's policy efforts.
- Collaborate with cross-functional teams to ensure effective implementation of trust and safety policies across platforms and regions.
- Create clear and concise policy communications to ensure all policy stakeholders within Match Group understand their responsibilities and obligations.
- Lead projects related to policy implementation, including planning, monitoring, problem-solving, and timely completion at portfolio scale.
- Stay informed about evolving laws and regulations related to trust and safety. Ensure policies meet regulatory requirements and keep the organization in compliance.
- Conduct periodic audits to evaluate policy effectiveness and identify areas for improvement. Make necessary updates to policies based on emerging challenges and feedback.
- Develop training programs to educate employees on trust and safety policies, procedures, and best practices, as well as serve as primary consultant for user-facing policy education.
- Conduct ongoing risk assessments to identify potential vulnerabilities and proactively address them. Collaborate with internal teams to develop strategies for risk mitigation.
- Stay up-to-date with industry trends, emerging threats, and best practices related to trust and safety. Engage with external partners and industry organizations to share knowledge and contribute to industry-wide safety initiatives.
- 5+ years of experience in drafting, implementing, and enforcing user safety policies and standards, preferably within the technology or online services industry.
- Demonstrated project management skills, including planning, monitoring, problem-solving, and on-time delivery of work.
- Ability to independently resolve complex issues, exercise sound judgment, and make data-driven decisions and are comfortable navigating ambiguity and working on projects that address difficult and sensitive issues (such as violence, racism, sexuality, etc.).
- Collaborative mindset, working effectively with cross-functional teams and stakeholders at different levels.
- Ability to handle sensitive information discreetly, maintain confidentiality, and comply with privacy regulations.
- Knowledge of industry trends, best practices, and regulatory frameworks related to trust and safety. Familiarity with AI and machine learning technologies used in trust and safety is a plus, but not required.
Match Group is a leading provider of dating products available globally. Our portfolio includes Tinder, Match, OkCupid, Hinge, PlentyOfFish, and others, each designed to help singles find a meaningful connection.
We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.
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