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Senior Relationship Manager
2 months ago
Northern Trust is a leading global provider of asset servicing, with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for institutional clients, offering innovative financial services and guidance to help them achieve their goals.
Job DescriptionWe are seeking a highly skilled Relationship Manager to join our Asset Owner America's segment. In this role, you will be responsible for strategically leading institutional client relationships to ensure client satisfaction, retention, and revenue growth while mitigating risk for both the client and organization.
Key Responsibilities- Develop and execute a relationship plan to meet client expectations and identify future opportunities.
- Engage with product partners to deliver innovative solutions that meet individual client needs.
- Initiate conversations with clients and their advisors to keep them informed about industry trends, regulatory changes, and new products and services.
- Work with senior managers to escalate issues and communicate product gaps or opportunities.
- Complete annual service reviews to ensure client satisfaction and refresh the relationship plan.
- Contribute to department financial goals by cross-selling products to current clients and identifying new business opportunities.
- Manage client profitability and fee negotiations to department goals.
- Address administrative needs of clients with internal partners, including transaction processing, accounting, reporting, documentation, and fees.
- 5-7 years of experience in financial services, preferably in trust, asset servicing, or investment management.
- General knowledge of trust/asset services, products, and investments.
- Proficiency in interpersonal skills, negotiation, and delegation, as well as leadership and organization skills.
As a Northern Trust partner, you will be part of a flexible and collaborative work culture where financial strength and stability empower us to explore new ideas. We encourage movement within the organization, and our senior leaders are accessible. Join a workplace with a greater purpose and build your career with us.
We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements.
