Senior Network Engineering Manager

4 days ago

Chicago, Illinois, United States Northern Trust Full time
About Northern Trust

Northern Trust is a leading global financial institution, renowned for its commitment to innovation, expertise, and integrity. With a rich history dating back to 1889, we have established ourselves as a trusted partner for the world's most successful individuals, families, and institutions.

Our mission is to provide exceptional financial services and guidance, leveraging cutting-edge technology and exceptional service to deliver value to our clients. With a global presence and a team of over 22,000 partners, we are dedicated to building long-term relationships and driving growth through our expertise.

Job Summary

The Head of Network Transport Engineering is a critical role within our Technology Infrastructure team, responsible for overseeing the design, implementation, and maintenance of our global network infrastructure. This includes switching and routing across our on-premises data centers, colocation facilities, global WAN, Internet, wireline circuits, and telecom, as well as campus and WiFi networking.

This role reports to the Global Head of Networking and collaborates closely with Network Application Engineering managers, Network Operations managers, and Cloud teams. The successful candidate will be responsible for aligning with senior Network leaders in offices across the EMEA and APAC regions.

Key Responsibilities
  • Define and document Network Transport Engineering standards
  • Collect requirements from technology and business areas
  • Develop high-level and detailed solution design documents
  • Collaborate with procurement activities relating to build and delivery of equipment, software, and services
  • Ensure smooth transition and handover to Network Operations team in alignment with agreed operational acceptance processes
  • Manage hardware and software lifecycle for network devices
  • Create and upkeep technology roadmaps for Network Transport Engineering
  • Support Architecture organization in undertaking proof of concept activities
  • Ensure skillsets are relevant and up to date to deliver change and provide a high level of support
  • Provide escalation support to Operations teams with complex troubleshooting of major incidents, as required
  • Provide on-call escalation support and provide off-hours support for key weekend implementations
  • Supervise IT Service Management change, incident, and problem processes for work performed by the team
  • Build and operate platforms that run continuously and allow non-disruptive maintenance and upgrades
  • Deliver performance and capacity reports and present to senior leadership
  • Ensure the security of the network platforms
  • Enable solutions that improve the security posture of the overall infrastructure through segmentation and isolation zones
  • Ensure that IT control standards are designed, implemented, and tested
  • Manage responsibility for audit and compliance reporting and evidence collection
  • Provide world-class observability, instrumentation, and telemetry to allow diagnostics and forensics
Requirements
  • 12-15 years' experience of network engineering solutions within a global enterprise-scale organization (5,000-50,000 users) with traditional data centers and Cloud
  • At least 7 years' experience in leading/managing teams
  • Considerable first-hand experience of design engineering and building resilient and scalable security solutions
  • Experience with risk and control frameworks in a financial or other highly-regulated industry
  • Deep understanding of cybersecurity principles
  • Understand the concepts of risk and compliance and how to translate these into effective security solutions
  • Appreciation of automation and orchestration and will have experience of scripting against an API
  • Strong understanding of networking at all layers of the OSI stack, and security technologies
  • Familiarity with a variety of testing tools, networking technologies, and techniques to accurately troubleshoot and resolve complex technical problems associated with the service, application, and network hardware and software
Technical Skills and Experience
  • NGFW platforms and management tools, such as Tufin
  • Network Access Control in enterprise environments
  • Application delivery and load balancers
  • Public and Private cloud security tools and services
  • Workflow automation
  • Cisco routing and switching
  • Arista routing and switching
  • WAN optimization
  • DNS, IPAM, and DHCP
  • ServiceNow integrations
  • SDWAN solutions
  • Network monitoring and reporting tools
  • AWS/Azure cloud networking
Desirable Technical Skills and Experience
  • Check Point, Fortinet, Tufin
  • Forescout, Cisco ISE
  • F5
  • Infoblox
  • Microsoft Active Directory, CyberArk
  • Illumio
  • Zscaler
Technical Certification
  • Cisco CCNA
  • ITILv3 foundation or higher
  • AWS Cloud
  • Azure Cloud
Personal Attributes
  • Highly organized and proven ability to operate within tight deadlines
  • Strong problem management and customer service skills
  • Positive attitude and calm under pressure
  • Ability to work with global teams to deliver projects, often at pace and under challenging circumstances
  • Ability to interact and present status and next step reports to senior management
  • Highest standard of professional integrity
  • Willingness to challenge the status quo and pursue continuous improvement
  • Strong written and verbal communication skills
  • Ensure staff welfare, while prioritizing the team over the individual
  • Outcome-driven rather than effort-driven
  • Operate collaboratively across technology groups, regions, the business lines, and employees and clients

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