Animal Care Reception Specialist

2 weeks ago


Sterling Heights, Michigan, United States PetSuites Full time

Position Overview: Pet Host

As a dedicated Pet Host, you will play a crucial role in ensuring the well-being and comfort of our furry guests. Your responsibilities will include:

  • Animal Care Enthusiast: Demonstrating a strong commitment to the safety and happiness of pets in our facility.
  • Customer Interaction: Engaging with pet owners to build trust and address their needs effectively.
  • Detail-Oriented Multitasker: Managing various tasks efficiently while maintaining a keen eye for detail.
  • Conflict Management: Utilizing conflict resolution skills to assist colleagues and enhance the overall service experience.
  • Dependability: Exhibiting reliability and flexibility, including availability during weekends and holidays.
  • Physical Capability: Being physically fit to handle pets of all sizes and perform tasks such as lifting up to 60 lbs.
  • Exceptional Service: Providing outstanding customer service, which includes making reservations, processing transactions, and ensuring a clean and safe environment.
  • Effective Communication: Interacting clearly with clients and team members to ensure all needs are met and any issues are resolved promptly.
  • Premium Service Experience: Delivering 'white glove' treatment to our valued customers and maintaining high service standards.
  • Daily Responsibilities: Engaging with pet parents, offering personalized service, and performing various tasks with a positive demeanor.
Benefits of Full-Time Employment: Enjoy a comprehensive benefits package that includes Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, 401k matching, and more.

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