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Veterinary Client Care Specialist
2 months ago
Overview:
Metropolitan Veterinary Center is seeking a dedicated Veterinary Client Care Specialist to enhance our team. We recognize the vital role pets play in families and are committed to partnering with clients in their pets' health management. Our mission is to deliver the highest standard of veterinary medicine and surgical care with compassion, prioritizing client education. Our healthcare team is devoted to addressing the unique needs of each pet and their owner.
Shift Details: This is a full-time role (30+ hours/week) with a consistent schedule that includes some evening and rotating Saturday shifts. *Saturday rotation is mandatory.
Compensation: $17.00/hour, commensurate with experience.
What We Are Looking For: The ideal candidate will serve as the primary liaison between our staff and valued clients. Excellent verbal communication skills are essential for effectively conveying the significance of veterinary care. Strong active listening abilities are crucial for addressing client inquiries and concerns. Emotional intelligence and social awareness are highly regarded. The role also requires the capacity to multitask in a dynamic environment.
What We Offer:
- A collaborative and supportive team atmosphere where compassion and teamwork are paramount.
- Opportunities for professional growth and advancement within our expanding practice.
- A balanced work-life schedule.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A 401K plan with company matching.
Job Summary: The Veterinary Client Care Specialist is responsible for guiding clients from check-in to check-out, documenting medical notes, formulating treatment plans, coordinating care with technical teams, and conducting follow-ups post-visit.
Essential Functions:
- Uphold the Core Values and Mission Statement of Metropolitan Veterinary Center.
- Prepare clients for appointments by reaching out to set expectations, address questions, and request necessary actions.
- Warmly greet clients upon arrival and escort them to the examination room.
- Accurately record medical information provided by veterinarians during patient examinations and ensure records are updated with diagnostic results as needed.
- Develop, present, and clarify treatment plans in line with veterinarian directives.
- Collaborate with the technical team to ensure the veterinarian's treatment plan is executed effectively.
- Schedule follow-up appointments and future wellness visits.
- Facilitate the fulfillment of required prescriptions, providing explanations to clients and coordinating delivery when necessary.
- Clearly communicate discharge instructions and address client questions.
- Manage client checkouts and process payments in the examination room.
- Conduct post-visit follow-ups to check on the well-being of pets and relay any diagnostic, lab, or test results.
Additional Functions:
- Perform other related duties as assigned.
Qualifications:
Required Knowledge, Skills, and Abilities:
- Passionate about providing exceptional client service.
- A genuine love and appreciation for animals.
- Friendly, personable, and dedicated to ensuring client satisfaction.
- Proficient in active listening and accurate documentation of medical information.
- Thrives on serving and assisting others.
- Knowledge of, or willingness to learn, veterinary medical terminology, conditions, and interactions.
- Strong computer skills and typing proficiency.
- Effective communication skills, both written and verbal.
Required Education and Experience:
- High school diploma.
Preferred Education and Experience:
- Familiarity with medical terminology.
Physical Requirements:
- Ability to stand for extended periods and work on a computer.
- Capability to bend and lift up to 40 lbs unassisted.
Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation under applicable laws. If you require assistance to perform the essential functions of this position, please inform us of your needs.
