Account Growth Specialist
1 week ago
Mojo is seeking a highly skilled Customer Success Manager to join our team in Dallas, TX. This role offers a competitive salary of $80,000 - $100,000 per year.
About the Job
The Customer Success Manager will be responsible for building and maintaining strong relationships with assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI. The ideal candidate will be genuinely curious about customers' needs, have a strong technical background, and be able to drive adoption and outcomes leading to renewals, expansion, advocacy, and solution growth opportunities.
Key Responsibilities
• Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.
• Showcase the capabilities of Mojo's products and how they can solve customer problems.
• Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.
• Harness your passion for human connection and technical expertise to create transformative experiences.
• Monitor and analyze customer health metrics and develop action plans to address areas of concern.
• Complete sales transactions and maintain records.
• Help the sales team acquire new customers.
• Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
• Provide general administrative support.
Requirements
• Must be local to the Dallas area.
• Strong computer skills.
• Must possess a customer-oriented attitude, excellent communication, and presentation skills.
• Must have good problem-solving aptitude and the ability to work well with teams.
• Must possess meticulous planning and execution skills.
• Applicants should be comfortable working in a fast-paced environment.
• Must be able to efficiently process sales and customer upgrades.
Education and Work History
• Bachelor's degree in business, marketing, or related field preferred.
• Previous experience in a customer service or customer-facing role.
• Must be proactive, persistent, and assertive, and demonstrate a high level of commitment.
• Able to maintain a professional and welcoming demeanor throughout all customer interactions.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your résumé to apply for this exciting opportunity.
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