Chief Customer Success Officer

2 weeks ago

Salem, Oregon, United States S Lite Inc Full time

Position Overview: We are in search of a remarkable individual to spearhead our Customer Success division and empower our clients to maximize their experience with S Lite Inc.

Your Mission: This role begins as an Individual Contributor, allowing you to experiment and develop strategies before expanding the team. Your responsibilities will include:

  • Onboarding and educating new clients to ensure exceptional retention rates.
  • Identifying opportunities for revenue growth among existing clients.
  • Maintaining a low churn rate.
  • Conducting experiments to enhance Customer Success initiatives.
  • Designing an optimal customer lifecycle and engagement points tailored to our client segments.

Consultative Approach: You will adopt a consultative mindset, becoming an expert in effective work practices to inspire our clients and prepare them for the future.

Continuous Learning: Stay informed about potential enhancements that could provide additional value to our users and share these insights with the team.

Team Collaboration: As an early member of S Lite Inc, you will have the opportunity to influence the company's trajectory. Our team shares ownership of our processes and product, believing that our success is largely attributed to our collective efforts.

Current Customer Success Environment: Every team member, including those in Sales, is focused on Customer Success. We operate on a freemium model, where the best sales strategy is to demonstrate value to potential clients.

Who You Will Collaborate With: You will work closely with the Head of Sales & Customer Success, Senior Account Executives, and Support Leads.

Qualifications:

  • 5+ years of experience in building relationships and expanding a diverse range of accounts, preferably within a SaaS environment.
  • 3 years of experience in hiring and managing a team.
  • A self-motivated individual with an entrepreneurial spirit, eager to contribute to business development.
  • An analytical mindset to derive insights and propose improvements.
  • A consultative approach with the ability to educate and challenge clients on their work practices.
  • Exceptional customer empathy and listening skills.
  • A passion for productivity tools.
  • Meticulous attention to detail with excellent communication skills.

Location: Candidates should be based in the UTC -5 to UTC +2 time zones.

Benefits:

  • Competitive salary and equity options.
  • 35 days of paid time off plus public holidays.
  • Book purchase policy.
  • Flexible remote work setup, with expenses covered for co-working or home office arrangements.
  • Team retreats every four months.
  • Provision of a new laptop upon joining.

Diversity Commitment: We value diverse talents, opinions, and backgrounds. We encourage individuals from all walks of life to apply and contribute to our mission of enhancing communication for remote and asynchronous teams.

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