Customer Service Advocate

3 days ago


Des Moines, Iowa, United States Brad Van Meter - State Farm Agent Full time
About the Position:
We are seeking a dedicated and customer-focused Customer Service Advocate to join our team at Brad Van Meter - State Farm Agent. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients. Your role will involve responding to customer inquiries, providing information about insurance policies, and resolving customer issues in a timely and professional manner.

Job Description:
Our ideal candidate will have excellent communication skills, be people-oriented, and possess a detail-oriented approach to problem-solving. If you are a team player with a collaborative mindset and are interested in marketing products and services based on customer needs, we encourage you to apply.

Responsibilities:
• Respond to customer inquiries via phone, email, and live chat
• Provide detailed information about insurance policies and coverage options
• Assist clients with policy changes, updates, and renewals
• Investigate and resolve customer issues or concerns with empathy and professionalism
• Collaborate with other departments to ensure comprehensive customer support
• Maintain accurate and up-to-date customer records

What We Offer:
• 401K plan for long-term savings and security
• Competitive hourly pay plus commission/bonus structure for earning potential
• Paid time off (vacation and personal/sick days) for work-life balance
• Flexible hours to accommodate individual needs
• Growth potential and opportunity for advancement within the agency
• Hiring Bonus up to $5,000 for new hires

The estimated salary for this position is approximately $50,000 per year, depending on experience and qualifications.

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