Customer Service Ambassador

7 days ago


Des Moines, Iowa, United States The Hertz Corporation Full time
About Us

We are a leading provider of car rental services, committed to delivering exceptional experiences for our customers.

Job Summary

We are seeking an experienced Customer Service Associate to join our team. The ideal candidate will be responsible for providing top-notch customer service, resolving issues efficiently, and building strong relationships with clients.

Key Responsibilities
  • Deliver outstanding customer service through first contact resolution and personalized interactions.
  • Analyze Net Promoter Score (NPS) results to identify areas for improvement and implement strategies to enhance customer satisfaction.
  • Collaborate with colleagues to provide guidance, feedback, and coaching to ensure excellent customer service standards.
Requirements
  • 3+ years of experience in customer-facing roles, preferably in operations and sales.
  • Demonstrated ability to build strong relationships, communicate effectively, and resolve conflicts.
  • Excellent problem-solving, decision-making, and leadership skills.
What We Offer
  • A competitive salary of $19/hour for part-time positions.
  • Benefits package including medical, dental, and vision plans, retirement programs, paid parental leave, and adoption assistance.
  • Opportunities for career growth and development.
Why Join Us

We offer a dynamic work environment where you can drive your potential and power your passion. As a valued member of our team, you will enjoy perks such as up to 40% off Hertz rentals, educational reimbursement, and more.



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