Customer Service Ambassador

3 days ago


Des Moines, Iowa, United States Hertz Full time
Hertz: Customer Experience Specialist Role

This is an excellent opportunity to join Hertz as a Customer Experience Specialist, where you will be responsible for delivering exceptional customer service and creating a positive experience for our valued customers.

About the Role:
As a Customer Experience Specialist, you will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing personalized support. You will work closely with our management team to analyze Net Promoter Score (NPS) results, identify areas for improvement, and develop strategies to enhance customer satisfaction. Your expertise in customer service, operations, and sales will enable you to provide guidance and coaching to your colleagues, ensuring that they deliver the highest level of service to our customers.

Responsibilities:
- Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
- Analyze NPS results to identify areas for improvement and develop strategies to enhance customer satisfaction
- Collaborate with the management team to implement process improvements and optimize customer interactions
- Coach and guide colleagues to ensure they deliver the highest level of service to our customers
- Ensure compliance with corporate policies and procedures

Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills, including communication, problem-solving, and conflict resolution
- Strong leadership and relationship-building skills
- Ability to analyze data and make informed decisions

Compensation and Benefits:
- Competitive salary range: $18 - $25 per hour
- Comprehensive benefits package, including medical, dental, and vision plans, retirement programs, paid parental leave, and employee assistance program
- Opportunities for career growth and development

Why Join Hertz?
- Drive your potential and power your passion at Hertz, where we prioritize employee growth and development
- Enjoy perks and discounts, including up to 40% off standard Hertz rentals, theme park tickets, gym discounts, and more
- Be part of a dynamic team that values diversity, equity, and inclusion

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