Pension Claim Advocate

5 days ago


West Des Moines, Iowa, United States Athene Full time
About the Position

As a Pension Claim Advocate at Athene, you will be responsible for advocating on behalf of claimants, ensuring their claims are processed efficiently and effectively, and providing exceptional customer service.

This role requires strong interpersonal and communication skills, the ability to navigate complex systems, and a keen eye for detail.

By joining our team, you will have the opportunity to develop your skills and expertise in the field of retirement services, working with a leading company that prioritizes innovation, excellence, and customer satisfaction.

Main Responsibilities
  • Advocate on behalf of claimants to ensure their claims are processed efficiently and effectively.
  • Communicate with beneficiaries regarding pending claims and outstanding requirements.
  • Identify potential issues with claims and escalate them to the Escalation-Team, Team Lead or Manager.
  • Develop and maintain relationships with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.
Requirements and Qualifications
  • 1+ years of work experience required; experience with annuities is strongly preferred.
  • Strong interpersonal and communication skills.
  • Ability to navigate complex systems.
  • Keen eye for detail.
Salary and Benefits

Athene offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus additional benefits, including health insurance, retirement savings plan, paid time off, and professional development opportunities.



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