Customer Service Advisors

1 day ago


Des Moines, Iowa, United States Palmer Group Full time
Job Description

We are seeking highly skilled and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional support to our clients and their customers.

  • You will respond to internal/external customer calls, emails, and other forms of communication in a professional and timely manner.
  • Research questions and/or issues to identify causes and solutions, and communicate answers and solutions to customers verbally and/or in writing.
  • Utilize multiple computer systems, applications, and procedure tools to access and identify information, and navigate these systems efficiently.

Responsibilities:

  • Assist other departments within operations depending on business needs.
  • Collaborate with teammates and internal/external customers to create solutions for different customer issues and situations.

Requirements:

  • A high school diploma or general education degree (GED) is required.
  • At least 1+ year of related customer service/customer-facing experience or office experience is necessary.
  • A strong customer service orientation and mathematical skills are essential.
  • Proficiency in the use of Microsoft Office Suite is required.
  • Skill in solving practical problems and dealing with various situations is also necessary.

Estimated Salary: $40,000 - $60,000 per year, depending on location and experience.

The Palmer Group offers a dynamic work environment with opportunities for growth and development. If you are passionate about delivering excellent customer service and working in a fast-paced team, we encourage you to apply.



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