Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Insight Pest Solutions LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring customer satisfaction.
Responsibilities:
* Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
* Identify and assess customer needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate and complete information to customers
* Meet personal and team targets and call handling quotas
* Maintain customer records and update account information
* Handle customer complaints and provide appropriate solutions and alternatives
* Keep records of customer interactions and process customer accounts
Requirements:
* High school diploma or equivalent required
* Associate degree or higher preferred
* Customer service experience in a call center setting preferred
* Ability to work in a fast-paced environment and meet productivity targets
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
Work Environment:
This role operates in a call center office setting. The ideal candidate will be able to work in a team environment, communicate effectively with customers and colleagues, and maintain a high level of productivity in a fast-paced environment.
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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