Customer Service Representative
4 weeks ago
Sixt is seeking a highly skilled Customer Service Agent to provide exceptional customer service to customers from around the world. As a key member of our Branches & Operations division, you will be responsible for delivering a premium service experience directly to our customers, whether by phone, app, or in-person at our SIXT branches.
Key Responsibilities:
- Welcome and assist customers as they arrive on the lot
- Provide accurate information and take detailed records of damages, gas volume, and other relevant details
- Manage stressful or unusual situations to maintain good customer service
- Complete a service alert for any mechanical or body damage communicated by the customers
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance
- Keep the lot organized for ease of access and traffic flow
- Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold
- Perform other job duties as assigned to meet the business needs
Requirements:
- High school diploma or equivalent
- Minimum 1-year customer service experience
- Must be at least 21 and have a valid driver's license with a clean driving record
- Basic computer navigation skills and knowledge of Microsoft Office applications
- Ability to work 40 hours per week, including day and/or evening hours
- Likely to require at least 5-10% travel, some of which may be by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
About Sixt:
Sixt is a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver, and chauffeur services), and SIXT+ (car subscription). We focus on true entrepreneurship and long-term stability, aligning our corporate strategy with foresight. We pride ourselves on having an inclusive and unique environment, and we are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.
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