Customer Service and Support Specialist
3 weeks ago
At Icon Protection, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to both internal and external customers.
We are looking for a professional who is passionate about delivering outstanding customer experiences and is committed to building strong relationships with our customers.
Main Responsibilities:
- Provide superior customer service through excellent communication and problem-solving skills.
- Act as a point of contact for customer orders, quotes, sample requests, complaints, and compliments.
- Process customer sales orders, backorders, and pick tickets in a timely and accurate manner.
- Make customer recommendations to optimize product mix and increase sales in orders.
- Make logistics and freight decisions based on cost and customer needs.
- Partner with sales, marketing, purchasing, production, and shipping/receiving teams to resolve customer issues.
- Perform outbound calls to customers to collect customer satisfaction information.
Qualifications:
- High school diploma required; post-secondary degree preferred.
- Customer service experience required.
- Results-oriented and able to work independently and within a team environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite applications required.
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