Customer Service and Support Specialist

3 weeks ago


Morrisville, North Carolina, United States Icon Protection Full time
Customer Service Representative Job Description

At Icon Protection, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to both internal and external customers.

We are looking for a professional who is passionate about delivering outstanding customer experiences and is committed to building strong relationships with our customers.

Main Responsibilities:

  • Provide superior customer service through excellent communication and problem-solving skills.
  • Act as a point of contact for customer orders, quotes, sample requests, complaints, and compliments.
  • Process customer sales orders, backorders, and pick tickets in a timely and accurate manner.
  • Make customer recommendations to optimize product mix and increase sales in orders.
  • Make logistics and freight decisions based on cost and customer needs.
  • Partner with sales, marketing, purchasing, production, and shipping/receiving teams to resolve customer issues.
  • Perform outbound calls to customers to collect customer satisfaction information.

Qualifications:

  • High school diploma required; post-secondary degree preferred.
  • Customer service experience required.
  • Results-oriented and able to work independently and within a team environment.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite applications required.


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