Customer Service Representative

1 week ago


Morrisville, North Carolina, United States JF Petroleum Group Full time

Job Summary

The JF Petroleum Group is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Keep accurate records of customer interactions and transactions.
  • Communicate effectively with internal departments to ensure seamless service delivery.
  • Provide information on existing customer requests and ensure accurate and comprehensive information is provided.
  • Enter detailed notes into our ERP system.
  • Input service requests with required billing and service information.

Requirements:

We are looking for a highly motivated and organized individual with excellent communication skills and a strong customer service background. The ideal candidate will have a high school diploma or equivalent, knowledge of customer service principles and practices, and experience with relevant computer applications.

What We Offer:

JF Petroleum Group offers a competitive salary, 401(k) with company match, paid time off, paid holidays, health benefits, life insurance, and a bonus program. We also provide paid training for field personnel and uniforms for those in the field.

Equal Opportunity Employer:

JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.



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