Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Agent to join our team at SIXT. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a seamless and enjoyable rental experience.
Key Responsibilities:
- Welcoming customers and gathering feedback to improve their future rental experience
- Ensuring customers take all personal belongings and discreetly checking vehicles for damage
- Providing accurate receipts and ensuring a clear and customer-focused process
- Identifying and tagging vehicles for maintenance or grounding and ensuring they are moved to the correct location
- Working in various weather conditions and taking on additional tasks to support business needs
Requirements:
- A high school diploma or GED and at least 1 year of customer service experience
- A valid driver's license with a clean driving record and authorization to work in the United States without requiring sponsorship
- Basic computer navigation skills and familiarity with Microsoft Office applications
- Ability to work 40 hours per week, including day or evening shifts, and open to travel (5-10%)
- Willingness to wear a company uniform and speaking other languages is a plus
What We Offer:
- A comprehensive benefits package, including healthcare coverage, life insurance, and a 401k plan
- Paid time off and holidays, as well as a bonus plan based on performance
- Access to an Employee Assistance Program and exclusive employee rentals
- A uniform with weekly dry cleaning and a professional appearance
About Us:
SIXT is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent, SIXT share, SIXT ride, and SIXT+, giving our customers access to our fleet of 222,000 vehicles and the services of 1,500 cooperation partners and around 1.5 million drivers worldwide.
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