Customer Service Representative

4 weeks ago


Morrisville, North Carolina, United States Sixt Full time

About the Role:

We are seeking a highly skilled Customer Service Agent to join our team at SIXT. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a seamless and enjoyable rental experience.

Key Responsibilities:

  • Welcoming customers and gathering feedback to improve their future rental experience
  • Ensuring customers take all personal belongings and discreetly checking vehicles for damage
  • Providing accurate receipts and ensuring a clear and customer-focused process
  • Identifying and tagging vehicles for maintenance or grounding and ensuring they are moved to the correct location
  • Working in various weather conditions and taking on additional tasks to support business needs

Requirements:

  • A high school diploma or GED and at least 1 year of customer service experience
  • A valid driver's license with a clean driving record and authorization to work in the United States without requiring sponsorship
  • Basic computer navigation skills and familiarity with Microsoft Office applications
  • Ability to work 40 hours per week, including day or evening shifts, and open to travel (5-10%)
  • Willingness to wear a company uniform and speaking other languages is a plus

What We Offer:

  • A comprehensive benefits package, including healthcare coverage, life insurance, and a 401k plan
  • Paid time off and holidays, as well as a bonus plan based on performance
  • Access to an Employee Assistance Program and exclusive employee rentals
  • A uniform with weekly dry cleaning and a professional appearance

About Us:

SIXT is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent, SIXT share, SIXT ride, and SIXT+, giving our customers access to our fleet of 222,000 vehicles and the services of 1,500 cooperation partners and around 1.5 million drivers worldwide.



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