Customer Service Specialist

1 week ago


Boerne, United States Conduent State & Local Solutions, Inc Full time
Position Overview:

As a Customer Service Specialist, you will serve as the primary contact for our clients' customers, addressing inquiries and resolving issues related to their accounts.

Key Responsibilities:


In this role, you will:

1. Respond to customer inquiries related to tolling and administration using the knowledge gained during training and available resources.
2. Identify customer needs to provide accurate and comprehensive information.
3. Process transactions through mainframe or web-based applications.
4. Submit research requests clearly and accurately.
5. Maintain an in-depth understanding of company and client programs, policies, and technologies.
6. Communicate in a warm and empathetic manner while adhering to confidentiality laws.
7. Support other operations during peak workloads or staff absences.

What We Offer:
Full-time employment with a competitive hourly rate starting at $15.00, with additional pay for bilingual candidates. Enjoy weekends off, comprehensive paid training, and opportunities for career advancement. Our benefits package includes:

- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays and time off

Ideal Candidate Profile:
The successful candidate will possess:
- The ability to convey complex information clearly and concisely.
- A strong work ethic and effective communication skills.
- Problem-solving capabilities and customer service experience.
- Proficiency in navigating multiple applications to find solutions.
- A passion for helping others and guiding them to the best resolution.
- The ability to handle high-volume calls in a structured environment.
- Commitment to attendance during the training period.

Requirements:
- Must be at least 18 years old.
- High School Diploma or equivalent is required.
- Successful completion of a criminal background check.
- Passing of a customer care assessment is necessary.

Join a dynamic organization that supports your career aspirations.



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