Accounts Receivables/Customer Service Specialist
1 month ago
The Accounts Receivable/Customer Service Specialist is responsible for collecting and recording payments from customers using skills in project management, organization and communication. The Accounts Receivable/Customer Service Specialist tracks payments, makes banking deposits and runs reports that document profits and losses along with other functions as required. The Specialist will have a high degree of professionalism and strong problem resolution capabilities. The Accounts Receivable/Customer Service Specialist will interact with the company’s customers by addressing onboarding requirements, resolving payment inquires and product or delivery issues, with the goal of providing a higher level of customer support.
Requirements:Essential Functions – Accounts Receivables
1. Processing, verifying and posting of incoming payments in compliance with financial policies and procedures for ecommerce and wholesale divisions.
2. Researching and solving account discrepancies by maintaining accuracy in processing invoices and payments.
3. Gather and verify invoices for appropriate and up to date documentation prior to payment.
4. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
5. Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger.
6. Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
7. Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms.
8. Support other accounting and finance team members, inventory management, and cost accounting.
9. Development and maintenance of Excel Spreadsheets
10. Generate reports detailing accounts balances and status for internal use.
11. Understand expense accounts and cost centers.
12. Understands compliance issues around accounts payable processes (W-9, sales tax, etc.).
13. Purchases office and other supplies.
14. Additional responsibilities as requested.
Essential Functions – Customer Service Rep
1. Opens, annotates, reviews, and processes incoming mail/email, determining what mail to forward, answer, and directs calls under the guidance and authority of the Client Coordinator.
2. Assists on accepting and adding new customers; including maintains the accuracy and integrity of all current customers’ profiles on Mannapov & ICE databases or other Sales platforms and CRMs.
3. Works closely and responds to task requests from CEO, CAO, Client Coordinator, Shipping Manager, Director of Sales, Sales Team Claims Coordinator in full understanding of our business relationship with customers.
4. Assist and updates all customer’s business profiles in the direction of Client Coordinator, including ensures and validates all proper paperwork, manual and electronic, is complete and accurate, such as Business Account Application MAN-057, and updating any checklist relating to these documents.
5. Assists Compliance with customers by gathering and communicating required documentation to qualify for Evaluated Non-Functioning R2/Ready for Repair equipment sales. Initiates required documents needed to qualify customers for end-of-life products and updating any checklists relating to these documents.
6. Monitors customer perception by evaluating and tallying satisfaction with Mannapov, LLC’s products and/or services via Customer Satisfaction Survey MAN-F26 and reports any communicated complaints to Sales Manager.
7. Maintains and requests customers of Sales Tax forms responsibilities and not limited of proper documentation based on the customer’s place of business (Domestic or International)
8. 80% of the tasks are large sets of Data Entry and verbal communication. Must transform raw data into valuable insights, ensuring accuracy and efficiency.
9. Assists the continuous update and coordinates all current customer information and internal reports such as “touch points” which reinforce the on-going sales and client retention process: company name, billing address, delivery address, thank you notes, customer appreciation gifts, etc.
10. Performs other related duties as assigned. To include warehouse duties, when needed.
Competencies
1. Must be detail oriented.
2. Excellent organizational skills.
3. Excellent communication skills both verbal and written.
4. Ability to work independently or as a team member.
5. Convey a professional and positive image and attitude representing core company values and goals.
6. Understand and demonstrate the importance of maintaining confidentiality.
7. Proficient with Microsoft Office software, with emphasis on Excel. High level of Data Entry
8. Ability to work under pressure, multi-tasking to meet changing deadlines.
9. Excellent proofing skills producing error free documents.
10. Practices good telephone etiquette skills.
11. Must be responsible and reliable.
12. Must be able to Read, Write and Speak English
Required Education and Experience
1. High School diploma or GED required.
2. 1-3 years’ experience in Customer Service.
3. 1-3 years’ experience in Accounts Receivables and Collections.
Supervisory Responsibility
No
Work Environment
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets and fax machines.
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