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Customer Service Agent I
2 months ago
Customer Service Agent (Onsite Role)
Compensation: $15.00/HR & $16.00/HR for Bilingual Candidates
Comprehensive Benefits & Weekends Off
Three Weeks of PAID TRAINING
Overview:
As a Customer Service Agent, you will serve as the initial point of contact for our clients' customers, addressing inquiries and resolving issues related to their accounts. Your ability to actively listen and leverage your customer service expertise will be essential in delivering an exceptional experience in every interaction.
In this position, you will assist customers with their account-related concerns through various communication channels, including phone, email, and online inquiries, while ensuring a high standard of service.
Key Responsibilities:
- Address all tolling and administrative customer inquiries by utilizing the knowledge acquired during training and available resources.
- Assess customer needs to provide accurate and comprehensive information.
- Execute necessary transactions using mainframe or web-based systems.
- Submit research requests clearly and accurately.
- Maintain a thorough understanding of company and client programs, policies, and technologies.
- Communicate in a warm and empathetic manner.
- Adhere to confidentiality laws to ensure information is shared only with authorized individuals.
- Support other roles during peak workloads or absences.
What We Offer:
- Full-Time Employment
- Starting hourly rate of $15.00.
- Weekends OFF
- Paid Training
- Opportunities for Career Advancement
- Comprehensive Benefits Package
- Positive Work Environment
Successful Candidates Will Have: The ability to convey complex information clearly to ensure customer understanding.
- Strong work ethic.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities.
- Prior customer service experience.
- Ability to navigate multiple applications and research solutions efficiently.
- A passion for assisting others and guiding them to optimal solutions.
- Interest in innovative technology.
- Capability to resolve conflicts calmly and effectively.
- Ability to work in a structured environment while managing high call volumes.
- Commitment to 100% attendance during training.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- Successful completion of a criminal background check.
- Passing score on Customer Care Assessment.
Become part of a dynamic organization that supports your career aspirations.
