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Customer Service Agent I

2 months ago

Boerne, Texas, United States Conduent State & Local Solutions, Inc Full time

Customer Service Agent (Onsite Role)

Compensation: $15.00/HR & $16.00/HR for Bilingual Candidates

Comprehensive Benefits & Weekends Off

Paid Training for 3 Weeks

Overview:

As a Customer Service Agent, you will be the initial point of contact for our clients' customers, addressing inquiries related to their accounts. Your role will involve actively listening to our clients' customers and utilizing your customer service expertise, enthusiasm, and innovative thinking to fulfill their needs and provide an exceptional experience during every interaction.

In this position, you will assist customers with their account-related concerns through various communication channels, including phone, email, and online inquiries, while delivering outstanding service.

Key Responsibilities:

  • Address all customer inquiries related to tolling and administration by leveraging information acquired during training and resources available through personnel, customer records, and knowledge management systems.
  • Assess customer needs to ensure they receive complete and accurate information.
  • Execute necessary transactions using mainframe or web-based applications.
  • Submit research requests in a clear and precise manner.
  • Maintain a comprehensive understanding of the company and client programs, policies, and technologies.
  • Communicate in a warm and empathetic manner.
  • Adhere to confidentiality regulations to ensure information is shared only with authorized individuals.
  • Support other roles/operations during peak workloads or staff absences.

What We Offer:

  • Full-Time Employment
  • Starting hourly rate of $15.00 from day one.
  • Weekends OFF
  • Paid Training
  • Opportunities for Career Advancement
  • Comprehensive Benefit Options
  • Positive Work Environment

Successful Candidates Will Have: The ability to convey complex information in clear and concise terms to ensure customer understanding.

  • Strong work ethic.
  • Effective written and verbal communication skills.
  • Proficient problem-solving abilities.
  • Experience in Customer Service.
  • Aptitude for navigating multiple applications and researching solutions efficiently.
  • A passion for assisting individuals and guiding them to optimal solutions for their issues.
  • An enthusiasm for innovative technology.
  • Ability to manage conflict and resolve issues for frustrated customers calmly.
  • Capacity to work in a structured environment while handling high volumes of customer calls.
  • Commitment to full attendance during the paid training period.

Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • Must successfully pass a criminal background check.
  • Must complete a Customer Care assessment.

Become part of a rapidly expanding organization that supports your career aspirations.