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Customer Service Specialist

2 months ago

Boerne, United States Premier1 Auto Care Full time
Position Overview

As a Customer Service Specialist at Premier1 Auto Care, you will play a crucial role in ensuring customer satisfaction and maintaining the integrity of our brand. Your primary responsibilities will include:

  • Acting as a representative of the Premier1 Auto Care brand, embodying its core values.
  • Welcoming and assisting customers through various communication channels, including in-person interactions, phone calls, and emails, while adhering to established protocols.
  • Promptly responding to customer inquiries, ensuring follow-up within a 10-minute timeframe.
  • Documenting customer issues, initiating service tickets, and collaborating with Technicians and the Operations Manager to assign tasks appropriately.
  • Effectively communicating vehicle diagnostics, repair suggestions, and providing regular updates to customers.
  • Following up with customers to confirm their service and repair needs are fully addressed.
  • Aiming to consistently meet and exceed customer service expectations.
  • Coordinating the ordering of necessary parts.
  • Performing additional duties as required.

What We Offer:

  • A comprehensive benefits package that includes healthcare, dental, and vision coverage.
  • A unique business environment designed with a focus on both customers and employees.
  • A modern facility equipped with amenities such as a children's play area, Wi-Fi, and relaxation options.
  • Leading industry training and opportunities for career advancement.

Qualifications:

  • A high school diploma or equivalent is required.
  • A proven history of delivering outstanding customer service.
  • The ability to thrive in a fast-paced work environment.
  • Previous experience in the automotive field is preferred.
  • Availability to work at least two Saturdays per month.
  • A valid driver's license with a clean driving record.
  • Ability to pass a pre-employment screening, including a background check, as part of our commitment to a drug-free workplace.