Restaurant Operations Supervisor
2 weeks ago
Benefits:
Performance-based bonuses
Competitive compensation
Dental coverage
Complimentary uniforms
Health benefits
Training and development opportunities
Vision coverage
Company events
Employee discounts
Paid time off
Become part of a leading team that is motivated, energetic, and passionate about guiding teams to success. At Shack Slice & Brews, we treat our employees like family, fostering a fun and dynamic work environment. We believe that the success of our establishment is a reflection of the inspiring, energetic, and exceptional leadership of our managers. Additionally, we provide an attractive monthly bonus program, along with Vision, Dental, and Health benefits, as well as a competitive salary. Are you prepared to be a vital part of our Management Team?
Company Overview:
Shack Slice & Brews takes pride in being a locally owned establishment known for serving the finest wings in the area since its inception. We are celebrated not only for our exceptional wings but also for our delicious, made-from-scratch menu items, including burgers, appetizers, salads, and more.
We offer a vibrant atmosphere featuring sports, live music, and an impressive selection of cocktails and beers.
Job Summary:
The primary responsibility is to oversee the restaurant's operations by planning, organizing, training, and leading the staff to achieve essential goals and objectives. This role involves maintaining and controlling costs, sales, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. You will assist the General Manager in meeting the overall objectives set by the organization.
Responsibilities:
Promote, work, and act in alignment with the mission of Shack Slice & Brews.
Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are adhered to and completed promptly.
Guarantee that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
Manage cash and other receipts by following cash handling and reconciliation procedures in accordance with restaurant policies.
Achieve company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and fostering a positive, productive work environment.
Perform various financial activities, including cash handling, deposit preparation, and payroll.
Supervise and engage in cleaning activities in both kitchen and dining areas.
Estimate ingredients and supplies necessary for recipe preparation.
Address and resolve complaints regarding food quality, service, or accommodations.
Ensure that all products are received in the correct quantity and condition, and that deliveries comply with the restaurant's receiving policies.
Order or requisition supplies and equipment needed to ensure quality and timely service delivery.
Prepare all required documentation, including forms, reports, and schedules in an organized and timely manner.
Observe and evaluate employees and work procedures to ensure quality standards and service, and complete disciplinary write-ups as necessary.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Forecast staffing, equipment, and supply needs based on a master menu.
Inspect supplies, equipment, and work areas to ensure efficient service and compliance with standards.
Fully understand and comply with all federal, state, county, and municipal regulations regarding health, safety, and labor requirements for the restaurant, employees, and guests.
Schedule labor based on anticipated business activity while ensuring that all positions are filled as needed and labor cost objectives are met.
Analyze operational issues, such as theft and wastage, and establish procedures to mitigate these problems.
Be knowledgeable of restaurant policies regarding personnel.
Conduct personnel actions, including hiring and terminating staff, providing employee orientation and training, and performing supervisory activities such as creating work schedules or organizing employee time sheets.
Continuously strive to develop staff in all areas of managerial and professional growth.
Recommend measures for improving work procedures and employee performance to enhance service quality and job safety.
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and beverages when necessary.
Ensure that all equipment is maintained in clean and excellent working condition through personal inspection and adherence to the restaurant's preventative maintenance programs.
Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks.
Attend all scheduled employee meetings and provide suggestions for improvement.
Coordinate with and assist fellow employees to meet guests' needs and support the restaurant's operations.
Fill in for fellow employees as needed to ensure guest service standards and efficient operations.
Qualifications:
Strong verbal and written business communication skills
Accountability for mistakes and taking corrective actions
Problem-solving abilities using analytical, creative, and critical-thinking skills
Time-management and organizational skills
Flexibility to adapt to changes in business operations
Negotiation and conflict resolution skills with employees and customers
Leadership abilities to motivate, teach, and encourage coworkers
Minimum of 2 years' experience as a restaurant general manager
Associates or bachelor's degree in business management or equivalent experience
Management TABC and Food Handlers Certifications
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