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Financial Services Representative

1 month ago

Knoxville, Tennessee, United States Sitel Full time
Deliver Exceptional Customer Experiences

As a Financial Customer Service Representative at Sitel, you will play a vital role in delivering great experiences every day for top banking organizations. Our team is dedicated to empowering customers through voice, chat, and email communications, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Drive customer satisfaction through effective communication and problem-solving
  • Assist customers with fraudulent activity on their credit and debit card accounts
  • Ensure proper security procedures are followed on all calls
  • Prioritize customer retention and offer additional cross-sales products when applicable
  • Multi-task and navigate through multiple systems to resolve customer issues

What We Offer:

  • A flexible hybrid model with the option to work on-site and from home (as available)
  • Full-time and part-time availability
  • Paid training and career growth opportunities
  • Medical and dental benefits for full-time employees
  • Employee discounts and more

About Sitel:

We are an industry leader with 90,000 people empowering customers everywhere, every day. At Sitel, we believe happy associates are successful ones, and we give our people the tools and freedom to learn, grow, have fun, and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition, and opportunities for professional and personal development.