Customer Service Representative
3 days ago
Edfinancial Services is a leading provider of extended business office services for colleges and universities across the country. We are committed to delivering exceptional customer service and support to our clients and their students.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and their students, resolving issues in a timely and professional manner, and maintaining a positive and productive work environment.
Key Responsibilities- Provide exceptional customer service to clients and their students via phone, email, and in-person
- Resolve customer issues in a timely and professional manner
- Maintain accurate and up-to-date records of customer interactions
- Collaborate with internal teams to resolve complex customer issues
- Participate in ongoing training and development to improve customer service skills
- Meet or exceed performance metrics and standards
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center or similar environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other software applications
Edfinancial Services offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education assistance.
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Customer Service Representative
2 weeks ago
Knoxville, Tennessee, United States Edfinancial Services Full time{"title": "Customer Service Representative", "description": "About Edfinancial ServicesEdfinancial Services is a leading provider of financial aid solutions for colleges and universities. We are seeking a highly motivated and customer-focused Customer Service Representative to join our team.Job SummaryWe are looking for a skilled and detail-oriented...
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Customer Service Representative
1 week ago
Knoxville, Tennessee, United States Edfinancial Services Full time{"h1": "Customer Service Representative Job Opportunity", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Edfinancial Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, chat, or email. Key...
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