Customer Service Representative

4 weeks ago


Knoxville, Tennessee, United States Edfinancial Services LLC Full time
Job Summary: Edamerica of Knoxville, TN is seeking a Customer Service Representative to join their team. As a key member of the extended business office for colleges and universities, you will be responsible for providing exceptional customer service to clients across the country.

Key Responsibilities:

* Provide timely and accurate responses to client inquiries via phone and email
* Maintain confidentiality of client data and systems
* Meet Edamerica standards for call statistics, quality, and schedule adherence
* Assist with projects as needed

Requirements:

* High-level knowledge of the financial aid process and all loan phases
* Ability to work independently and as part of a team
* Strong communication and problem-solving skills

About Edamerica:

Edamerica is a solid company with a casual work environment. We promote a healthy work-life balance and offer flexible mental health days for self-care. Our employees have a voice and feel like they are part of the team. We also emphasize personal development through tuition reimbursement and leadership development programs.

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