Customer Service Representative

10 hours ago


Knoxville, Tennessee, United States Edfinancial Services Full time
{"title": "Customer Service Representative", "description": "About Edfinancial Services

Edfinancial Services is a leading provider of financial aid solutions for colleges and universities. We are seeking a highly motivated and customer-focused Customer Service Representative to join our team.

Job Summary

We are looking for a skilled and detail-oriented individual to provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for handling inbound and outbound phone calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date on product and service offerings to provide accurate information to customers
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

", "lang_code": "en"}

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