Customer Service Representative

7 days ago


Dallas, Texas, United States PSG Global Solutions Careers Full time
Customer Service Representative

At PSG Global Solutions Careers, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients and candidates.

Key Responsibilities:
  • Handle inbound and outbound customer care calls with a focus on customer satisfaction.
  • Respond to customer inquiries and address concerns in a timely and professional manner.
  • Maintain accurate records of customer interactions and process customer accounts.
  • Resolve customer complaints and provide alternative solutions within established timeframes.
About Our Client:

Our client is a leading staffing and recruitment agency with over 20 years of experience. They're committed to providing outstanding service to clients and candidates alike, and are recognized for their excellence in the industry.

Requirements:
  • High School diploma or equivalent required.
  • At least 1 year of experience in a phone-based customer service role.
  • Proficiency in Microsoft Office and basic typing skills.
  • Proven customer service experience and a strong ability to resolve complaints.
  • Reliable internet connection required.

We're looking for a motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional service and a strong work ethic, we encourage you to apply.



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