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Customer Service Representative

2 months ago

Dallas, Texas, United States Pilot Freight Service Full time

Job Title: Customer Service 1

Job Summary:

Pilot Freight Services is seeking a Full Time Customer Service 1 for our Dallas-Ft. Worth Airport, TX location.

Key Responsibilities:

  • Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
  • Provide rate quotes on shipments.
  • Track & trace shipments progress and resolve any problems.
  • Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner.
  • Update customer sheets.

Requirements:

  • Must have some Customer Service background.
  • Must be detail-oriented.
  • Must have excellent computer and communication skills.
  • Must have the ability to multi-task in a high-paced environment.

Skills:

  • MS Office Suite - Intermediate.
  • COMP- Customer Focus - Novice.
  • Business Communication Skills - Novice.
  • Attention to Detail - Novice.
  • Ability to Work Under Pressure - Novice.

Education:

  • High School or better.

Experience:

  • 1-3 years: Customer Service.

Equal Opportunity Employer: Pilot Freight Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.