Technical Support Specialist III
1 day ago
Technical Support Specialist III
Job Summary:We are seeking a highly skilled Technical Support Specialist III to join our team. As a Technical Support Specialist III, you will provide domestic and international customer support and troubleshooting of Lifecodes products, both over the phone and on site.
Key Responsibilities:- Performing technical and application support including on-site response to customers and partners as needed
- Providing first-line response for complaint handling, including customer management, confirmatory testing, and documentation in 21 CFR 820 compliant system
- Providing documentation of calls in CRM system and escalating issues that require further investigation
- Serving as a liaison to other departments concerning product issues
- Serving on Product Development teams
- Working with Marketing and Service departments in the launch of new products
- Providing technical support at professional conferences and presenting workshops/seminars to customers and special interest groups
- Master's degree with 1 or more years of experience with troubleshooting
- or
- bachelor's degree with 3 or more years of experience
- Working knowledge of precision pipetting, standard laboratory procedures, and bio-hazardous precautions
- Next Generation Sequencing skills, strongly desired
- ASHI-Certified Histocompatibility, Technologist, or Supervisor (CHT, CHS), a plus
- Knowledge of GMP and FDA regulations in clinical diagnostics market
- Lab background as a Medical Technologist and / or exposure to biology/immunology, a plus
- Experience with software programs used for data analysis, strongly desired; database management experience, a plus
- Exposure to Luminex platform, a plus
- Must be willing to travel to customer sites and interact with lab personnel at all levels
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