Technical Support Specialist III

1 day ago


Warren, United States Immucor Full time
Job Title:

Technical Support Specialist III

Job Summary:

We are seeking a highly skilled Technical Support Specialist III to join our team. As a Technical Support Specialist III, you will provide domestic and international customer support and troubleshooting of Lifecodes products, both over the phone and on site.

Key Responsibilities:
  • Performing technical and application support including on-site response to customers and partners as needed
  • Providing first-line response for complaint handling, including customer management, confirmatory testing, and documentation in 21 CFR 820 compliant system
  • Providing documentation of calls in CRM system and escalating issues that require further investigation
  • Serving as a liaison to other departments concerning product issues
  • Serving on Product Development teams
  • Working with Marketing and Service departments in the launch of new products
  • Providing technical support at professional conferences and presenting workshops/seminars to customers and special interest groups
Requirements:
  • Master's degree with 1 or more years of experience with troubleshooting
  • or
  • bachelor's degree with 3 or more years of experience
  • Working knowledge of precision pipetting, standard laboratory procedures, and bio-hazardous precautions
  • Next Generation Sequencing skills, strongly desired
  • ASHI-Certified Histocompatibility, Technologist, or Supervisor (CHT, CHS), a plus
  • Knowledge of GMP and FDA regulations in clinical diagnostics market
  • Lab background as a Medical Technologist and / or exposure to biology/immunology, a plus
  • Experience with software programs used for data analysis, strongly desired; database management experience, a plus
  • Exposure to Luminex platform, a plus
  • Must be willing to travel to customer sites and interact with lab personnel at all levels


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